Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
“We strive to get your curated spiritual tools to you as quickly as possible. All orders placed before 2:30 PM are dispatched the same day from our Dehradun fulfillment hub.
Once dispatched, most customers across India receive their orders within 3 to 7 business days, depending on the delivery location. You will receive a tracking link via WhatsApp and email as soon as your order leaves our facility, allowing you to follow its journey to your doorstep.”
“Creating an account with Divinity Healing Crystals allows you to track your orders, save your favorite spiritual tools for later, and enjoy a faster, personalized checkout experience.
Simply click the ‘My Account’ icon at the top right of our website, enter your email address and a secure password, and click ‘Register.’ Alternatively, you can create an account automatically when placing your first order by checking the ‘Create an account?’ box at the checkout page. Your account is private, secure, and helps us ensure your Dehradun-dispatched orders reach you without delay.”
“If you need to update your shipping address, please contact us via WhatsApp immediately. Because we strive to process and dispatch orders from our Dehradun hub rapidly—often the same day if ordered before 2:30 PM—we can only update your address if your order has not yet been processed for shipping. Please provide your order number and the correct address, and our team will confirm the change as soon as possible.”
“We make it easy to stay updated on your order’s journey from our Dehradun facility to your doorstep. Once your order is dispatched, you will receive a tracking link directly via WhatsApp and email. Simply click the link provided to see real-time updates on your shipment. If you have any trouble accessing your tracking information, please reach out to our team via WhatsApp with your order number, and we will be happy to assist you”.
“No, we do not store your credit card or payment information on our servers. When you pay using our secure payment gateway, your data is processed through encrypted, industry-standard channels to ensure your financial security. We prioritize your privacy and do not retain any sensitive payment details after your purchase is successfully completed from our Dehradun hub.”
“Yes, all prices listed on our website are inclusive of applicable taxes, such as GST, as per Indian government regulations. The final price you see at checkout is the total amount you pay, with no hidden charges. As an e-commerce seller, we ensure full transparency and compliance in our billing process for every order dispatched from our Dehradun hub.”
Currently, Divinity Healing Crystals specializes in providing curated, lab-certified gemstones and spiritual tools across India. We focus our logistics on ensuring fast, reliable, and secure delivery from our Dehradun fulfillment hub directly to your doorstep. While we do not offer international shipping at this time, we are committed to providing the highest level of service and authenticity to our customers across all Indian states.”
“Yes, in most cases, we consolidate all items from your order into a single, securely packed shipment dispatched from our Dehradun fulfillment hub. In the rare instance that your order contains multiple products with different handling requirements, we may ship them separately to ensure they arrive in perfect condition. You will receive tracking updates for each package so you can follow their progress directly to your doorstep.”
If you need to swap an item
Returns and Exchanges
“At Divinity Healing Crystals, we are committed to the authenticity and vibrational quality of every piece. We offer a 10-day Quality Guarantee on all items dispatched from our Dehradun facility.
If an item arrives damaged or differs from its description, we provide a full replacement or refund.
Process: To initiate a return, please contact our support team via WhatsApp with your order number and a brief unboxing video. This ensures we can quickly verify the issue and expedite your resolution.
Authenticity Promise: Because each piece is lab-certified and Reiki-charged, we maintain strict quality standards to ensure you only receive the highest vibration tools for your spiritual journey.”
“We sincerely apologize for this error. As we carefully curate and cleanse every product at our Dehradun facility, we take pride in accuracy. If you have received an incorrect item, please contact us immediately via WhatsApp with your order number and a photo of the item received. We will arrange a priority exchange at no additional cost to you, ensuring you receive the correct, energized piece as quickly as possible.”
“Because we take great care in cleansing and Reiki-charging every piece at our Dehradun facility, we expect every order to arrive in perfect condition. If, despite our secure packaging, your item arrives damaged, please reach out via WhatsApp within 24 hours with your order number and a quick photo of the damage. We will immediately arrange for a priority replacement or a refund, ensuring you receive the high-vibration tool you expected.”
“If a return has been authorized by our support team, please carefully pack your item in its original condition, including the Lab Authenticity Certificate. Send your package via a tracked courier service to our centralized fulfillment hub:
Divinity Healing Crystals Returns Dept. [Nirmal Gyan Niketan, 227A, Lane 11, Rajeshwar Nagar, Phase 2, Sahastradhara Road, Dehradun, Uttarakhand Pin 248013 Phone: +91 8010280101
Note: Please ensure you include your order number inside the package so we can process your replacement or refund immediately upon inspection.“
“Our dedicated support team at Divinity Healing Crystals is here to guide you. For the fastest response, please reach out to us via WhatsApp at [+91 8010280101]. You can also email us at [8010280101@divinityhealingcrystals.com].
Our Dehradun-based team is available Monday through Saturday, from 10:00 AM to 6:00 PM (IST). Whether you need help choosing the right crystal, tracking an order, or initiating a return, we are committed to providing you with a seamless and supportive experience.”
“If you have realized your shipping address is incorrect, please contact us immediately via WhatsApp with your order number and the correct details.
Because we prioritize rapid fulfillment from our Dehradun hub—often dispatching orders the same day if placed before 2:30 PM—we can update your information only if your order has not yet been processed for shipping. Please reach out as quickly as possible, and our team will do their utmost to ensure your order reaches the correct destination.”
“Because we pride ourselves on rapid fulfillment from our Dehradun facility—often dispatching orders within hours—we can only modify or cancel your order if it has not yet been processed for shipping.
If you need to make a change, please reach out via WhatsApp immediately with your order number. Our team will verify the status of your order; if it has not yet left our facility, we will do our best to accommodate your request. If the order has already been dispatched, please wait for it to arrive, and we will be happy to assist you with a return or exchange.”
“While we do not currently accept formal pre-orders, you can be the first to know when our limited-edition, Reiki-charged pieces are back in stock. Simply click the ‘Notify Me’ button on the product page and enter your WhatsApp number. As soon as our lapidary team completes the next batch in our Dehradun facility, we will send you a priority alert so you can secure your piece before it sells out again.”